FAQs

A detailed list of frequently asked questions has been created by Etive House Care Home. These inquiries cover a wide range of topics, from financial decisions all the way to actually living with us. Finding answers can be difficult when you’re moving or supporting a loved one with their relocation. 

All of our most commonly asked questions have been compiled in one place to make the decision-making process as simple as possible. If you’d want to talk more about any of our questions, we’d love to hear from you and invite you to reach out to our friendly team. We’re a team, and we want to make sure that all of our residents and their loved ones feel supported, united and cared about.

Care Questions

If your loved one has recently had physical trauma or sickness that has needed a hospital stay, it is likely that they may find it difficult to return to their normal routine at home straight away, or at all. This can be a stressful and challenging situation, but there may be ways to alleviate the tension and worry, such as moving into a group living facility with 24-hour assistance; we are here to assist you every step of the way. 

Our care is adaptable and suited to the specific needs of each person. Residents’ care plans are assessed and updated on a regular basis to ensure that they continue to fulfil their needs and expectations; we understand that people’s health and well-being needs change over time, therefore our care is completely customised to match those needs.

The Care Quality Commission has recognised and evaluated Etive House Care Home (CQC). Health and social care services have to be safe, competent, courteous, and of high quality, according to the CQC.

Each resident’s care package and plans are completely unique to them, and we collaborate closely with both residents and their friends and family members to develop common care goals. Our highly qualified and compassionate staff provides the highest degree of person-centred care. The MTD (Multidisciplinary Teams) approach to care has long been employed at Etive House Care Home; being able to combine the abilities and talents of diverse professionals allows us to assess, plan, and manage care at the highest level.

 

Care during Covid-19 Questions

In line with recent Government recommendations effective from September 2022, there are no limits on how often residents can receive visitors but it must remain safe and manageable for the care home staff and the resident themselves and we ask that these are pre-booked. Visitors are able to hug and kiss their friends and family they are visiting. When you’re not making touch contact you should keep at least 1 metre distance. The wearing of face masks for visitors has been paused due to high vaccination rates and other mitigations against COVID-19 in the social care sector and LFD testing is no longer necessary. Face masks will continue to be provided at the home should it be your preference to continue to wear one and staff will support the preferences of our residents who wish for our staff to wear face masks whilst providing them with care. Visitors should also avoid moving around the care home, remain in their designated visiting area and follow Infection Prevention and Control measures as instructed by care home staff.

We would like to reassure you that we will continue to work closely with our Local Health Protection Teams and will follow their guidance should this decision change. For further information, please click here or contact the Home Manager directly.

In line with recent Government recommendations effective from September 2022, in the event of the care home having a Coronavirus outbreak, residents can receive visits from one of their 3 named visitors, only once per day.

We would like to reassure you that we will continue to work closely with our Local Health Protection Teams and will follow their guidance should this decision change. For further information, please click here or contact the Home Manager directly.

Prior to the agreed admission date, all community admissions should have 1 LFD test returned within 3 days of their admission date. If this is not possible then it must be completed immediately upon admission to the home. Admissions from hospitals, other care homes or hospices requires a risk assessment agreed on a case by case basis.

In line with recent Government recommendations effective from 2nd February 2022, care homes in England will no longer have restrictions as to the number of visitors per resident. In addition to this, you will no longer need to book your visit in advance to see your loved one and you can come at a time that suits you. However, we do ask that if your visiting group is of 3 or more people, that you contact us in advance so we can accommodate you comfortably. Adherence to testing prior to visiting will still be required and evidence of a negative LFT result will need to be given before entering the home. Appropriate guidance for using PPE must be followed at all times whilst visiting.

At any time, the COVID-19 regulations and guidance from the Government, National and Local Healthcare Agencies may change. For further information, please click here or contact the Home Manager directly.

Visitors should wear appropriate PPE and follow all other infection prevention and control measures. Visitors will be advised to keep physical contact to a minimum. Contact like hand-holding is acceptable if hand washing protocols are followed. Close personal contact such as hugging presents higher risks but will be safer if it is between people who are fully vaccinated, without face-to-face contact, and there is brief contact only.

With the latest Government regulations from 2nd February 2022, care home workers and anyone entering a care home will need to be fully vaccinated unless they are exempt under the regulations. The Registered persons (or those acting on behalf of the registered person) to check that all persons wishing to enter the care home have received a full course of COVID-19 vaccination unless they are exempt. This includes checking, for example, care home staff, health care professionals, CQC inspectors, tradespeople, hairdressers and beauticians. A clear lateral flow test must be completed prior to entering the home.

Our top focus is supporting our residents’ wellbeing, and we take great steps to ensure that their health is taken care of properly. In line with recent Government recommendations effective from September 2022, PCR screening and asymptomatic testing for staff and visitors has been paused.

We would like to reassure you that we will continue to work closely with our Local Health Protection Teams and will follow their guidance should this decision change. For further information, please click here or contact the Home Manager directly.

We encourage residents to take part in visits out of the care home. This could be for a short walk, to attend a place of worship, for education, to attend work or for a longer visit, including an overnight stay to see family and friends.  A risk assessment will be completed by the Home ahead of the visit.

Every resident will be supported to choose an essential caregiver to benefit from companionship and additional care and support provided by someone with whom they have a personal relationship. Essential caregivers can visit in periods of outbreak and when their friend or family member in a care home is isolating. If a care home resident has tested positive for COVID-19, essential caregiver visits can be made in exceptional circumstances (for example, severe distress or end of life) with appropriate IPC support, and consideration of vulnerability and vaccination status of the essential caregiver.

At any time, the COVID-19 regulations and guidance from the Government, National and Local Healthcare Agencies may change. For further information, please click here or contact the Home Manager directly.

Facilities Questions

From the time you step through the door, you will be surrounded by exquisite settings, and nature will never be far away. Captivating eagles and majestic deer can frequently be seen from the front of our house, which is overlooked by the impressive Beinn Lora Hill. You’ll be greeted with a warm welcome, thoughtful, caring personnel, and plenty of options for where you want to go and what you want to see from the time you arrive at Etive House Care Home.

Because we provide all-inclusive care, all of the facilities and activities that are suggested and implemented by our Activity Coordinator are included in the overall rate.

Group activities such as flower arranging, pottery, painting, and live music (including Gaelic dancing classes) are encouraged for residents. Our Activities Coordinators also spend one-on-one time with residents, concentrating on their individual interests, such as looking at photos, making crafts or simply reading to them. Our brilliant bakers delight in crafting delightful treats for all to enjoy, while our green-fingered gardeners like spending time in the great outdoors, making the most of our magnificent gardens. 

Our excellent in-house chefs and kitchen staff cater to all dietary requirements, providing a complete and nutritious breakfast, lunch, and tea buffet. Residents can eat with their families and friends if they prefer. If the residents like, meals can be served in the dining area or in their rooms.

Finance Questions

If you find yourself in this unfortunate scenario, we strongly advise you to contact us to discuss your options. We’re here to help and discuss your alternatives as well as provide advice and assistance.

Your overall charge may change if your condition changes and your care plan is changed to account for any additional expenses. The cost of your stay is unlikely to change if your status and care plan remain stable.

We understand that this will be a terrible time for the resident’s family and friends, and we will always put the needs and preferences of those loved ones who are left behind first. You can rest assured that any and all costs related to the Care Agreement will be terminated immediately. Housing and lodging expenditures will be covered for up to ten days following the death, or until the residence has been examined and cleaned fully.

Depending on your circumstances, you may be eligible for support from local governments or the NHS (Funded Nursing Care or Continuing Health Care). We recommend that you get financial guidance before proceeding with your funding sources.

Rooms & Suites Questions

Residents do not need to bring those items with them to Etive House Care Home because the room is furnished and provided with bedding. However, if you would prefer to bring these products with you, you are free to do so. The room can be changed to best suit the preferences of the individual resident.

We encourage all residents to design their rooms in whatever way makes their space truly feel like home; we enjoy seeing a resident’s room transform into a place they can truly call home, from hanging photos to adding little pieces of furniture.

In resident rooms, accessible wet rooms, profile beds, a television, and a Nurse Call System are all standard. All of the rooms have been designed to suit all residents and assure their comfort and convenience, and the majority of them have their own “Alexa” device for enhanced convenience and communication. On request, further specialised pieces of equipment can be put in the space.

We place a high value on your ability to settle into your new home quickly. You will have met with your dedicated staff member within the first 24 hours of settling into Etive House Care Home to discuss your care plan and any specific requirements you might wish to have taken care of.

Moving Into a House That Feels Like Home

Etive House Care Home has a mission, and it is to provide the highest quality of life for our residents. Our luxury care home provides a level of luxury accommodation that’s difficult to beat, as well as five-star facilities that will enable our residents to thrive in their environment. Thanks to the daily activities on offer and in-house amenities, residents have everything they might need to live a rich and fulfilling life. Residents can enjoy socialising with one another and learning new things, as well as being given the opportunity to indulge in a fantastic lifestyle each day. An easy-going and varied lifestyle awaits at Etive House Care Home, where the daily stresses of life can be easily taken care of.